MANILA – Cebu Pacific said on Thursday it has integrated e-wallet payments for flight bookings, as passengers are expected to continue demanding contactless channels even after the COVID-19 pandemic.
Starting July 16, people booking flights can now use GrabPay, PayMaya and GCash for payments as credit card penetration remains low in the country, Candice Iyog, vice president of marketing and business, told reporters. Cebu Pacific customer experience.
It has used the downtime from the COVID-19 pandemic to accelerate its digital transformation, Iyog said.
“With the pandemic, there is an increase in the use of e-wallets. So now, with the launch of new web, IOS and Android booking channels, you can now book and pay for flights using GrabPay, GCash and Paymaya. “said Iyog. .
Cebu Pacific, among the global airlines affected by the pandemic, is slowly expanding its network which now operates in 32 domestic destinations.
Iyog said that starting June 21, the airline will offer flights to Boracay 5x a day as well as daily flights to Bohol.
In addition to permanently removing booking change fees, the carrier also now offers more flexible options such as the new Ceb Flexi product for P499 which allows users to voluntarily change or cancel flights and store the value in a travel funds.
Iyog said the airline also offers the lowest RT-PCR tests with its partners for just 2,500P. Passengers just need to make an appointment through its website, she said. Some local governments still require RT-PCR testing for travel.
Despite the recent increase in COVID-19 cases, Cebu Pacific remains optimistic about the recovery due to the current vaccine rollout, Iyog said.
“The phase gives us hope and optimism that in due course our network will return to pre-pandemic levels,” she said.
However, Cebu Pacific is joining other groups in the call to remove the limit on arrivals of international travelers imposed at the height of the wave earlier this year.
On the vaccination front, the airline said about 25% of its police officers and cabin crew have been vaccinated.
It has also helped transport COVID-19 vaccines from China to Manila and to key cities across the country.
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