The 2022 Restaurant Loss Prevention and Security Association (RLPSA) Conference continued Tuesday with another day of intense sessions and networking opportunities from Denver, Colorado. This year’s event featured a record 80+ restaurants represented among hundreds of attendees and 70 industry solution providers filling the exhibit hall, highlighting the resilience of the restaurant industry and loss prevention , safety and security.
The day kicked off with leadership insights featuring Nicole McDargh, Vice President of Security and Loss Prevention at Domino’s, Cheryl Steele, Vice President of Global Security and Resilience at Starbucks, and Michael Peaster, Global Director of Safety and Security at McDonald’s sharing their insights on “Unpacking Lessons Learned from COVID and Future Planning/Predictions” moderated by Walter Palmer, Executive Vice President of CAP Index.
The morning breakout sessions were as follows, with session options including a loss prevention workshop on “The Evolution of Phone/Zoom/Web Interviewing”, a security workshop examining “Considerations on Ghost Kitchen Food Safety” and a risk workshop examining “Claims Excellence: Creating an Effective Worker’s Compensation Program.
The afternoon began with additional opportunities in the exhibit hall, with attendees meeting with solution providers from all areas of foodservice safety and loss prevention, spending quality time discussing latest trends and technologies from across the industry.
This was followed by another series of breakout sessions with a loss prevention discussion on “: Predicting and managing social unrest”, a security discussion examining “Maximizing Scalable Systems: Using Surveillance to Reduce the costs to safety and performance of operations”, and a risk discussion examining “Being dropped off? Discover best practices by watching them live. All sessions were well attended with lots of energy, good questions and strong audience participation.
The final keynote presentation of the day featured a discussion with George Piro, Special Agent in Charge of the Federal Bureau of Investigation Miami Field Office, in a presentation on “The Value of Preparation in High Stress Situations,” Piro, one of the few Bureau agents fluent in Arabic, had been Saddam Hussein’s only interrogator while the Iraqi dictator was held in US custody after his capture in 2003. Piro met with Hussein daily for several months, gaining ultimately trusting him and having him share critical information. More than a decade later, he shared highlights of the experience and a unique look at Hussein during his final days.
Following the presentation, ten lucky participants received scholarships for the LPCertified course from the Loss Prevention Foundation in conjunction with the 17 LPF solution provider partners present at the conference.
The conference will conclude on Wednesday with a session on “Cybersecurity Trends and Forecasts” with the US Secret Service, a discussion on “Strategies to Solve Digital Fraud and Loyalty”, a presentation on Diversity and Inclusion on “Creating Organizations that Represent Our Customers”, and a special session with Brett Ward of WZ on “Investigative Interviewing for Catering Professionals”.
After the 4-day event, attendees return home with fresh ideas, new and rejuvenated partnerships, and batteries recharged after another successful event.